At Jennakate, we LOVE our customers, and are committed to providing fast and reliable shipping to you. We want you to receive your products as quickly and efficiently as possible!  If ever you have any issues with the delivery of your order, you can contact us directly below this form. 

Here are some things to note:

  1. Processing Time: We process orders promptly and most items are shipped from our many warehouses within 24 hours of receipt. Please note that we do not process or ship orders on weekends or holidays.

  2. Multiple Shipments: In MOST cases, your order items may be shipped in multiple shipments due to size, weight, warehouse availability, or other factors. Please note that most items will ship separately and may arrive at different times.

  3. Shipping Options: We offer a variety of shipping options to meet your needs, including standard shipping and expedited shipping. Shipping rates and delivery times may vary depending on the shipping method you choose and your location.

  4. Shipping Carrier: We work with several reputable carriers to ensure timely delivery of your order, including the United States Postal Service, FedEx, and DHL.

  5. Shipping Times: Shipping times may vary depending on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days for delivery, while expedited shipping can take 1-3 business days. Please note that shipping times are estimates and not guaranteed.

  6. Shipping Costs: Shipping costs are based on the weight and size of your order, as well as your location and the shipping method you choose. You can view shipping costs for your order during checkout.

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